A new IT boom in recent years has dramatically changed the way people use operating systems. In modern economic and business environments businesses are constantly looking for cost-effective applications and IT solutions. Cloud computing platforms are being used to deliver business functions. The growth in business uses of cloud computing increases the expectations of users and simultaneously the responsibility of vendors to provide outstanding service in the cloud computing arena.
Business owners require that cloud computing platforms meet their expectations, in fact delight them by complying with the highest standards of service. Since businesses are entrusting these cloud operating systems with valuable & vital data they expect these standards to be met. The seven best practices of cloud computing which are generally accepted by most vendors are:
Users demand world class security software & protocols protecting their critical information. Security is a broad term, not just user privileges and passwords. High end security solutions are imperative for businesses, especially for vendors handling confidential user data. Cloud computing platforms must abide to comprehensive, stout policies and protocols to guarantee maximum levels of
- Physical Security
- Network Security
- Application Security
- Internal system Security
- Data backup Security
- Third party certifications
- Secure internal policies & procedures
- Transparency & Trust
Cloud computing platforms should be able to provide customers with detailed information about service delivery and performance. These factors involve:
- Accurate, timely and detailed information about service performance and maintenance activities
- Daily data on service availability and transaction performance
- Constant proactive communication
- Multi tenancy
Multi tenant architecture allows for advanced scalability and faster improvement at lower cost. Single tenant systems are not designed to handle large scale business operations and constant improvement for success. Multi tenancy provides users the following benefits:
- Efficient service delivery, with low maintenance
- Consistent and reliable performance based on efficient, large scale architecture
- Rapid product release cycles
A large customer base means better and high quality feedback for future innovations. A huge customer community provides opportunities like collaboration between customers, creation of communities with common interests and fostering best practices.
Cloud computing platforms must have the ability to scale many customers and the resources to ensure high quality standards, performance standards and security to all users. Users also require cloud computing applications to be able to innovate and upgrade to meet changing environments. A vital customer demand for cloud computing vendors is quick & accurate support for their issues.
- High performance
Cloud computing vendors should be able to deliver consistent high speed performance to its users globally. The platform should have detailed historical data to back performance issues like average page response time and average transactions per day.
- Data recovery & fail safe
Vendors are responsible for valuable customer data, they are required to protect this data by running the service on multiple data centers with broad backup capacity, data archives and failover capabilities. Cloud computing services should be capable to account for all potential system failures. A complete fail safe and data recovery plan involves:
- Creating multiple copies of customer data in real time
- A multi level backup, that includes saving on disks, on virtual drives and tape drives to ensure high speed recovery with minimum data loss
- Readily Available
Vendors delivering cloud computing application should have the capability to deliver readily available software and must have the infrastructure to do so. The requirements for a high available cloud computing application are:
- Facilities with reliable power, cooling and network infrastructure
- Readily available networks, servers and software
- Metrics with detailed historically available data on the entire service
Businesses looking to lower costs and demanding higher efficiency from IT are rapidly turning to cloud computing. The volatile shift in demand and supply of IT services drive the change in services and the way they are offered. The increased use of alternative OS platforms changes the way businesses operate and the vendors who deliver these services.